Privacy policy

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from reefertilizer.com (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone and some of the cookies installed on your device. As you browse, we also collect information about the pages or products you view, what websites or search terms referred you to the Site, and how you interact with it (“Device Information”).

• Cookies — data files placed on your device that often include an anonymous unique identifier. Learn more at allaboutcookies.org.
• Log files — track actions on the Site and collect your IP address, browser type, internet service provider, referring/exit pages and date/time stamps.
• Web beacons, tags and pixels — electronic files used to record how you browse the Site.

When you make or attempt a purchase, we collect your name, billing and shipping address, payment information, email address and phone number (“Order Information”). “Personal Information” means both Device Information and Order Information.

How we use your personal information

We use Order Information to fulfil orders — processing payment, arranging shipping and sending invoices and confirmations — and to communicate with you, screen orders for risk or fraud, and, in line with your preferences, send information or advertising about our products.

We use Device Information to screen for risk and fraud and to improve and optimize the Site, for example by generating analytics about how customers browse and interact with it and by assessing our marketing campaigns.

Sharing your personal information

We share Personal Information with third parties that help us operate the Site, as described above. We use Matomo and Google Analytics to understand how customers use the Site. Read how Google uses your information at google.com/policies/privacy and opt out at tools.google.com/dlpage/gaoptout. We may also share Personal Information to comply with laws, respond to lawful requests or protect our rights.

Behavioural advertising

We may use your Personal Information to show you targeted ads. You can opt out through Facebook, Google and Microsoft, or the Digital Advertising Alliance at optout.aboutads.info.

Do Not Track

We do not alter the Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

If you are a European resident, you have the right to access the personal information we hold about you and to ask that it be corrected, updated or deleted. We process your information to fulfil contracts with you or to pursue the legitimate business interests listed above. Your information will be transferred outside Europe, including to Canada and the United States.

Data retention

When you place an order, we keep your Order Information for our records unless and until you ask us to delete it.

Minors

The Site is not intended for individuals under the age of 21.

Changes

We may update this policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For questions or complaints about our privacy practices, email info@reefertilizer.com or write to Suite M257, 1554 Carling Ave., Ottawa, ON K1Z 1G3.